Support

Support

Frequently Asked Questions

General

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form or you may email us at estore.support@sheridan.com.

Please use our Contact Us form or the form in the Online eBook for all technical-related questions. A representative will respond to your question within 24-48 business hours.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

A charge will immediately appear on your bank statement under the name "Sheridan".

Online eBooks

The Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled devices including tablets, smartphones, desktop computers and laptops.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

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Step 5: Copy and paste the link into a new tab or refresh the page to enable offline mode.

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Step 6: Bookmark the page to be used at a later date offline. Note: the offiline pages are only available for 10 days at a time.

 

Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the ‘flashcard’ icon in the tool box that appears.

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Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

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To create flashcard:

1. Select down arrow and search for or create a deck name

2. Edit definition (Back Side) if desired, then click Create Flashcard

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Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

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Some Online eBooks offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher. Please note: Not all eBooks will allow printing.

To determine if your eBook will allow printing, select the printer icon while reading the book

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to select titles
  • Printing options on select titles
  • Copy and paste option on select titles
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing
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  • Watch the video demo here

No, you can only view your content on one device at a time because this file type is protected.

Some Online eBooks offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

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Step 3: Select ‘Create a New Print Job’.

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Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

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Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

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Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

 

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

Step 1: Select the pen icon located in the upper right-hand side of the tool bar, and select which tool you would like to use to make an annotation.

 

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Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete or edit an annotation, select the pen icon located in the upper right-hand side of the toolbar, select the text you would like to delete, then select the trash can icon to delete. You can also move or edit the annotation.

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select ‘All’ or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

Testing

The test questions used on the examination come from the book material directly. Candidates are encouraged to study the material rather than rely on personal experience or knowledge from the field.

No, all exams are closed book.

You must achieve a 75% score in order to pass the exams.

Depending on the format of your testing, the results will vary. If you take a test online from your personal computer, the results will be generated immediately upon completion of the test. If you take your test as paper and pencil test, the results will be available within three (3) weeks. If testing takes place at an outside testing facility, the results will be sent to NEF and then forwarded to you within three (3) weeks.

Candidates who fail the exam, or who fail to take the exam by the end of their eligibility must contact NEF and pay the retesting fee.

No. Candidates who take the computer-based test will be given instructions prior to testing.

Yes, NEF requires each individual to purchase a book and exam prior to testing.