General
Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.
After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".
Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our "Contact" form.
Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:
- Place your order.
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Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
- Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
- Fax: 734.385.1689 - Attn: Tax Exempt
- Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.
A charge will immediately appear on your bank statement under the name "Sheridan".
Online eBooks
The Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled devices including tablets, smartphones, desktop computers and laptops.
- Fast, easy navigation
- Linked table of contents and bookmarking
- In-text and marginal note taking
- Highlighting of text, graphs, and images
- Keyword search within text and notes
- Note and bookmark organizer
- Built-in dictionary
- Offline access to most titles
- Printing options on most titles
- Flashcard creation
- Personalized study guide
- Collaboration and note sharing
Our online reader allows you to access your materials on any internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!
Flashcards are a great way to personalize your studying experience.
Creating flashcards
Making a flashcard follows the same process as highlighting.
To create a flashcard:
- Click and drag your cursor over the text to highlight it.
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Select "Create a Flashcard" from the pop-up.
- You can add flashcards to a deck by selecting a deck from the dropdown menu within the task box.
- The back side of the card includes your highlighted text.
- Type in a note for the front side and select "Save".
Studying flashcards
Once you've created your flashcards, our eReader lets you organize them in different ways.
To view your flashcards:
- On the sidebar menu select the flashcard icon.
- Select a deck. (Flashcards are organized by eBook sections or by the decks you've created).
- The interface displays the front side of the flashcard. To view the back side text, select the "Flip Flashcard" Icon.
- The options menu, the three dots, allows you to edit and delete your flashcard
You can also check your own understanding of your flashcards. To do so, select the colored icons on the bottom of the backside of the flashcard. The icons stand for different levels of confidence. Green is for high confidence. Yellow is for moderate confidence, and red is for low confidence.
Not all online eBooks allow offline access. To check your eBooks offline access allowance, open the online eBook from your eLibrary by clicking "Read now".
Select the three vertical dots in the upper right hand corner. If you don't see "Download for Offline", the online eBook does not offer offline access for the particular title.
Activating an offline session
You must have an internet connection while activating offline mode. The content downloads to your browser cache. From there, you can then access your content through the unique link without a network. Clearing your browser cache may disrupt your offline access.
Once you have determined your book's offline allowance, you can create an offline session. Navigate to the upper right-hand portion of your screen and select "Additional Options" (three vertical dots) and select "Download for Offline" to begin.
Select the download icon of the section you would like to take offline. When the download is complete, you will receive a notification on the lower left-hand corner of the screen titled "Success".
To access the offline session, navigate to the "Contents" icon in the upper right-hand corner. Select the section that displays "Available for Offline".
You may end your offline session at any time. Navigate to the offline menu and select "Clear Downloads" for all or select the delete icon to clear a specific section. After that, you can activate a new offline session!
Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:
- If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
- Release the cursor/your finger to pull up a menu box.
- Select one of the four colors (yellow, green, orange, purple) from the menu box.
Once you've selected a color, the text will appear in that color inline in the document area.
You can delete a highlight by clicking on the highlighted text and clicking on the trash can in the annotation modal.
Note-taking
Creating notes in the online eBook is like creating highlights.
- If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
- Release the cursor/your finger to pull up the menu box.
- Click the notepad icon (an image of a piece of paper with a pencil).
- Select a color and type your notes in the text box which appears on the right side of the page.
- Click the blue "Save" button.
Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation
Citation
No more having to remember proper citation formatting. All that work is done automatically for you. Creating a citation is a lot like creating highlights and taking notes.
- If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
- Release the cursor/your finger to pull up the menu box.
- Select "Create a Citation" and choose a format between "APA", "Chicago" and "MLA"
- Select "Copy Citation" or "Copy Bibliographical Entry".
Review your notes and highlights
To review a specific note or highlight:
- Click on the sidebar menu label in the top left corner of your window.
- Select "Notes & Highlights".
- Search for specific notes by keyword in the search bar under "Notes & Highlights". You can also scroll to look through your notes in the order you created them.
Click on a note to jump to the text it references.
No. Printing is not allowed.
The online eBook makes your online reading experience effortless through our various navigation features. You can use them to skim, search, and jump around your eBook.
- Scroll bar
- Sections
- Page numbers
- Search tool
- Bookmarks
Scroll bar
On the bottom of your eBook, a scroll bar has been added to allow navigation through the book by simply dragging the cursor to your designated page.
Sections
When viewing your eBook, you'll see one section of the text at a time. The sections are often broken into chapters, but it depends on the eBook's formatting.
To view an entire section, scroll up and down with a mouse or arrow key.
The online eBook offers a few ways to navigate between sections.
- To move from one section to the next, select the left and right arrow icons found on the bottom left-hand corner. You can also use the shift and left/right keys on your keyboard.
- Select the "Contents" button (found in the upper right-hand corner). Next, select the section or sub-section you'd like to read.
Page numbers
To jump to a page, enter the number in the page search bar in the bottom right-hand corner of the page and select "Go".
Search tool
If you need to find specific text in your eBook, select the search icon in the top right-hand corner. Type in the term or phrase into the search bar that appears. The search results will generate, organized by section.
Select the arrow to view the term or phrase in the eBook's content.
Bookmarks
Creating a bookmark
To add a bookmark to your current location in your eBook, select the bookmark icon in the bottom right-hand corner.
When you do, a blue bookmark appears to the right of the text to mark your location.
Want to delete your bookmark? Select the blue bookmark icon then "Remove Bookmark".
Reviewing your bookmarks
Our online eBook not only lets you create bookmarks but also organizes them for easy access.
To find all of your bookmarks, open the "Contents" menu and select "Bookmarks". Previews of the text from the bookmarked sections are organized by chapter. Skim your bookmarks by scrolling or pressing tab.
Select the trash can icon to remove your bookmark.
To jump to a bookmarked section, select the text in the bookmark preview.
Many users find our Text-To-Speech (TTS) quite helpful as another way to ingest reading material.
To access this feature, click the ear button in the bottom right and it will launch your Text-To-Speech controls.
Volume control
Increase or decrease the volume by moving the volume slider up or down. Clicking the icons to the left and right of the slider will decrease or increase the slider value by one.
Audio controls
Use the "Play"/"Pause" buttons to start and stop the Text-To-Speech at any time or jump forward or backward 10 words with the circular arrow keys.
Voice and rate controls
Finally, you have the ability to change both the voice and the rate to truly cater the experience to your specific needs. Choose from 50 different voices and 7 different speeds that range from .5x to 3x.
Read aloud from here
If you'd rather start reading in the middle of the page, you can use the "Read Aloud from Here" feature. Select the text in the book where you would like to start reading and click "Read Aloud from Here". Our Text-to-Speech software will launch the Text-to-Speech controls and handle the rest.
Testing
The test questions used on the examination come from the book material directly. Candidates are encouraged to study the material rather than rely on personal experience or knowledge from the field.
No, all exams are closed book.
You must achieve a 75% score in order to pass the exams.
Depending on the format of your testing, the results will vary. If you take a test online from your personal computer, the results will be generated immediately upon completion of the test. If you take your test as paper and pencil test, the results will be available within three (3) weeks. If testing takes place at an outside testing facility, the results will be sent to NEF and then forwarded to you within three (3) weeks.
Candidates who fail the exam, or who fail to take the exam by the end of their eligibility must contact NEF and pay the retesting fee.
No. Candidates who take the computer-based test will be given instructions prior to testing.
Yes, NEF requires each individual to purchase a book and exam prior to testing.